Frequently asked questions (FAQ)

Once you have contacted us, we will organise the entire return transport, including medical care, flight coordination and logistical handling. Our aim is to bring the patient home safely and quickly.

The costs vary depending on the distance, the patient's medical condition and the means of transport chosen. We will be happy to provide you with a customised quote.

Many travel and health insurance policies cover the costs of medically necessary repatriation. We will support you in clarifying the assumption of costs with your insurance company.

Our team takes care of the entire organisation of the ambulance flight, from planning and execution to aftercare.

1. Contact us 24/7.
2. We plan your transport: medical coordination, route planning and logistics.
3. After consultation, you will receive a binding offer – quickly and transparently.

1. Contact and Offer

• Fast quotation preparation – usually within 120 minutes.
• Individual, non-binding fixed price offer without hidden additional costs.

2. Organisation and Planning

• Personal contact to discuss the situation and needs.
• Assessment of fitness for transport (fit-to-fly) by our experienced medical team.
• Arrangements with hospitals and doctors for further care.

3. Preparation and Realisation

• Familiarisation of the medical team with the patient situation.
• Provision of an accompanying person and best possible care during the journey.
• Seamless care from bed to bed, including medical documentation.

4. Completion and Follow-up

• Handover at the destination: Ensuring a smooth handover to the facility providing further treatment.
• Aftercare: Preparation of a comprehensive medical reports and ongoing support in the event of queries.

• Ambulance jets: For medical emergencies with state-of-the-art equipment.
• Private jets: discreet and flexible for individual needs.
• Scheduled flights: economical, with maximum comfort and medical care.

Specially trained medical staff and suitable equipment such as incubators and child seats are available for the transport of babies and children. In this way, we ensure optimum care throughout the flight.

In the event of an emergency evacuation, we quickly and reliably organise the transport of the patient to a safe location. Our team ensures that all medical and logistical requirements are met.

Our medical experts provide comprehensive care for the patient throughout the flight. This includes monitoring vital functions, administering necessary medication and adapting care to the patient's state of health.